FAQ

Lounge service starts at $643 for the first guest (including VAT). Additional guests: 2nd guest $507, 3rd-4th guests $366 each, 5th+ guests $330 each. Private room service starts at $743 for the first guest, with additional guests: 2nd $608, 3rd-4th $466 each, 5th+ $431 each. Infants 0-2 years are complimentary.

Book online at booking.fattal-terminal.com or contact our 24/7 reservations team at +972-3-7790900 or reservations@fattal-terminal.com. We recommend booking 48-72 hours in advance, though last-minute bookings may be accommodated subject to availability.

Cancellations made 24+ hours prior incur a 50% charge. Cancellations made 12-24 hours prior or no-shows incur the full charge. We recommend booking with sufficient notice to avoid cancellation fees.

Tel Aviv: $183 (van/sedan), $413 (S-Class), $319 (minibus). Jerusalem: $319 (van/sedan), $555 (S-Class), $490 (minibus). Haifa/Be’er Sheva: $431 (van/sedan), $767 (S-Class), $649 (minibus). All prices include VAT.

Standard service includes up to 6 bags. Groups with 7-10 suitcases incur a $100 charge for an additional VIP handler. Groups with 10+ suitcases are charged $165 for porter services.

Infants aged 0-2 years receive complimentary service with no charge. Children aged 3 and above are charged according to the standard guest pricing structure based on group size.

Fattal Terminal is located near Terminal 1 at Ben Gurion Airport, in a separate private facility. It is Israel’s first exclusive private terminal with its own entrance, security, and customs facilities, completely separate from public terminals.

Arrive 2 hours before departure when using Fattal Terminal, compared to 3 hours for regular terminal processing. Our streamlined VIP service allows for a more efficient and relaxed pre-flight experience.

Yes, Fattal Terminal operates 24/7 to accommodate flights at any time. Our dedicated team is available around the clock at +972-3-7790900 to provide exclusive VIP services for arrivals and departures.

Yes, Fattal Terminal provides a separate parking area for guests. Your vehicle can be parked conveniently near the private terminal entrance for easy access to our VIP services.

Contact us 24/7 at +972-3-7790900, via email at reservations@fattal-terminal.com, or through our website. Our dedicated team is always available to assist with all aspects of our service.

You’ll be greeted at the private terminal entrance and escorted to the lounge or private room. Our staff handles all check-in, security screening, and passport control while you relax. A luxury chauffeur then drives you directly to your aircraft. The entire process takes approximately 2 hours.

Our VIP agent meets you at the aircraft exit with a personalized sign and transfers you via luxury vehicle to the private terminal. Customs and passport control are completed privately while you relax in our lounge, and our team collects your luggage for you.

Yes, all passport control, customs, and security procedures are conducted privately within the Fattal Terminal complex. You avoid public queues entirely while our staff manages the entire process on your behalf in complete privacy.

Yes, Fattal Terminal serves passengers on all airlines—both commercial and private flights. The service is available regardless of your carrier, ticket class, or destination, for both international and domestic flights.

No, our VIP team handles all luggage from arrival at the private terminal entrance. For departures, we manage check-in and baggage processing. For arrivals, we collect your luggage while you relax in the lounge.

Yes, Fattal Terminal VIP service is available to all passengers regardless of ticket class. The service is separate from airline-operated lounges and accessible to anyone who books and pays for the premium experience.

Our luxurious lounge features comfortable seating, complimentary high-speed Wi-Fi, flat-screen TVs, magazines, a rich buffet with hot and cold beverages (including alcoholic options), and access to selected duty-free shops including H.Stern jewelry and James Richardson.

Yes, we offer six state-of-the-art private rooms equipped with TV, shower facilities with luxury L’Occitane toiletries, and fresh food and beverages. Private rooms start at $743 for the first guest and provide enhanced privacy and comfort.

Yes, shower facilities with luxury L’Occitane toiletries are available adjacent to our private rooms. You can refresh yourself before or after your flight in a comfortable, hotel-standard environment.

Yes, we offer hotel-standard private bedrooms for overnight accommodation with 24/7 room service, private bathrooms, multichannel TV, Wi-Fi, and butler service. Day use costs an additional $236 per room; overnight use costs $319 per room (plus base service package).

Lounge and private room access is limited to 2 hours for standard service packages. For extended stays or overnight accommodation, our private bedrooms are available with flexible timing and 24/7 room service.

Yes, we provide meeting rooms for up to 10 participants equipped with video conferencing, projection systems, amplification systems, and high-speed internet. Meeting room rental starts at $1,062 (up to 10 people, room only). Refreshments and catering available at additional cost.

Yes, greeters (non-flying guests) can accompany you for $53 per person with lounge service, or $77 per person with private room service. They can see you off or welcome you in our exclusive environment.

Fattal Terminal offers exclusive access to selected duty-free shops including H.Stern jewelry and James Richardson. Both arriving and departing passengers can shop premium brands in privacy after clearing border control.